{"title":"Returns Policy","description":"\u003cp\u003e\u003cstrong\u003eThe Midlands Gaming Hub\u003c\/strong\u003e\u003c\/p\u003e\n\u003ch2\u003e1. Returns\u003c\/h2\u003e\n\u003cp\u003eIf you wish to return an item, please review the following guidelines:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eChange of Mind:\u003c\/strong\u003e\u003cbr\u003eYou may return unwanted items within \u003cstrong\u003e14 days of receiving your order\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eFaulty or Damaged Goods:\u003c\/strong\u003e\u003cbr\u003eIf your item is faulty or damaged, you have up to \u003cstrong\u003e30 days from delivery\u003c\/strong\u003e to report the issue. We recommend contacting us as soon as possible to help us resolve it quickly.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eCondition of Returns:\u003c\/strong\u003e\u003cbr\u003eAll returned items must be:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eUnopened and unused\u003c\/li\u003e\n\u003cli\u003eIn their original condition\u003c\/li\u003e\n\u003cli\u003eReturned with all original packaging, including the outer shipping packaging (e.g. box or mailing bag), unopened\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eBooster Packs:\u003c\/strong\u003e\u003cbr\u003eDue to their collectible nature and risk of tampering, \u003cstrong\u003eall booster pack sales are final and non-returnable\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eReturn Costs:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eIf returning an unwanted item, \u003cstrong\u003ereturn postage is the customer’s responsibility\u003c\/strong\u003e.\u003c\/li\u003e\n\u003cli\u003eIf the return is due to our error (e.g. wrong or faulty item), we will cover return costs.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eRefusing Delivery \/ Sealed Parcels:\u003c\/strong\u003e\u003cbr\u003eIf you no longer want your order after dispatch:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003ePlease refuse delivery, or\u003c\/li\u003e\n\u003cli\u003eReturn it unopened with a new label\u003cbr\u003eOpening the parcel may void your eligibility for a refund due to tampering risks.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eIn-Store Returns:\u003c\/strong\u003e\u003cbr\u003eItems can be returned to our Gaming Centre; however, \u003cstrong\u003erefunds are not processed immediately\u003c\/strong\u003e and will be handled by our returns team.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eInternational Returns:\u003c\/strong\u003e\u003cbr\u003eIf an item is returned due to unpaid customs charges, your refund will be:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eMinus the original shipping cost\u003c\/li\u003e\n\u003cli\u003eMinus any return fees charged by the courier\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eExchanges:\u003c\/strong\u003e\u003cbr\u003eWhere exchanges are requested, delivery costs will be considered as part of the process.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eIncorrect or Missing Items:\u003c\/strong\u003e\u003cbr\u003eIf we have sent the wrong item or something is missing:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eWe will arrange resolution at no extra cost\u003c\/li\u003e\n\u003cli\u003eIncorrect items must be returned before replacements are sent\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr\u003e\n\u003ch2\u003e2. How to Start a Return\u003c\/h2\u003e\n\u003cp\u003eTo initiate a return:\u003c\/p\u003e\n\u003col\u003e\n\u003cli\u003eContact us via your account or our contact form\u003c\/li\u003e\n\u003cli\u003eProvide your order details and reason for return\u003c\/li\u003e\n\u003cli\u003eWait for our team to confirm next steps before sending anything back\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cp\u003e\u003cstrong\u003eImportant:\u003c\/strong\u003e\u003cbr\u003eYou must contact us within:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e14 days (standard returns)\u003c\/li\u003e\n\u003cli\u003e30 days (faulty items)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eReturns sent without prior contact may not be accepted.\u003c\/p\u003e\n\u003chr\u003e\n\u003ch2\u003e3. Damaged Items\u003c\/h2\u003e\n\u003cp\u003eWhile we take great care packaging orders, damage in transit can occasionally occur.\u003c\/p\u003e\n\u003cp\u003eIf your item arrives damaged:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eTake clear photos of:\n\u003cul\u003e\n\u003cli\u003eThe outer parcel (including shipping label)\u003c\/li\u003e\n\u003cli\u003eThe damaged item\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003eDo \u003cstrong\u003enot open sealed products\u003c\/strong\u003e, as this may affect your claim\u003c\/li\u003e\n\u003cli\u003eContact us within \u003cstrong\u003e7 days of delivery\u003c\/strong\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eFailure to provide sufficient evidence may prevent us from submitting a courier claim.\u003c\/p\u003e\n\u003chr\u003e\n\u003ch2\u003e4. Lost Items\u003c\/h2\u003e\n\u003cp\u003eIf your order hasn’t arrived:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eUK Orders:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eRoyal Mail: Please allow \u003cstrong\u003e10 working days\u003c\/strong\u003e after the due delivery date\u003c\/li\u003e\n\u003cli\u003eDPD: Contact us \u003cstrong\u003e1 day after a missed delivery\u003c\/strong\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eInternational Orders:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eDPD: Contact us if not received within \u003cstrong\u003e10 days of dispatch notification\u003c\/strong\u003e\n\u003c\/li\u003e\n\u003cli\u003eRoyal Mail: Contact us after \u003cstrong\u003e30 days\u003c\/strong\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eAll missing parcel cases must be investigated by the courier before refunds or replacements can be issued.\u003c\/p\u003e\n\u003chr\u003e\n\u003ch2\u003e5. Claims Process\u003c\/h2\u003e\n\u003cp\u003eCourier or supplier investigations may take time.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eMost claims are resolved within \u003cstrong\u003e14 days\u003c\/strong\u003e, but delays can occur during busy periods.\u003c\/li\u003e\n\u003cli\u003eRefunds or replacements are only issued \u003cstrong\u003eafter the investigation is completed\u003c\/strong\u003e.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr\u003e\n\u003ch2\u003e6. Vintage \u0026amp; Pre-2020 Products\u003c\/h2\u003e\n\u003cp\u003eItems released prior to 2020 are considered \u003cstrong\u003evintage\u003c\/strong\u003e and are subject to the following:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eAll sales are \u003cstrong\u003efinal\u003c\/strong\u003e (no returns, refunds, or exchanges)\u003c\/li\u003e\n\u003cli\u003eItems may show signs of age and are sold \u003cstrong\u003eas-is\u003c\/strong\u003e\n\u003c\/li\u003e\n\u003cli\u003eProducts are inspected and sealed with a tamper label\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRemoval of the tamper seal confirms acceptance\u003c\/strong\u003e of the item’s condition\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eThese items are excluded from standard return rights due to their collectible nature.\u003c\/p\u003e\n\u003chr\u003e\n\u003ch2\u003e7. Need Help?\u003c\/h2\u003e\n\u003cp\u003eIf you are unsure about your eligibility for a return, please contact our support team. We’re always happy to help.\u003c\/p\u003e","products":[],"url":"https:\/\/midlandsgaminghub.com\/collections\/returns-policy.oembed","provider":"Midlands Gaming Hub","version":"1.0","type":"link"}