Terms and Conditions

Terms & Conditions

The Midlands Gaming Hub

1. About Us

The Midlands Gaming Hub (www.MidlandsGamingHub.com) is provided by The Midlands Gaming Hub Ltd. (registration number: 10006734) ("we", "us" or "our"). Our VAT number is  GB327519296. Our Business address in the United Kingdom is Business Address:172 Watling Street,Bridgtown,Cannock,Staffordshire,WS11 0BD

We provide a range of gaming products, including trading cards, accessories, and related items, through our website and gaming centre.

• References to “you” refer to any user, customer, or visitor of our website.
• References to “Site” refer to our website and online store.

We reserve the right to refuse or cancel orders where necessary, including where delivery or product restrictions apply.

2. Terms of Use

These Terms & Conditions apply to:

• Your use of our website
• Any orders you place
• Any products or services we provide

Additional terms (such as our Returns Policy and Shipping Policy) also apply and form part of your agreement with us.

If any additional terms apply to promotions or specific services, those terms will take priority where relevant.

3. About Our Products

• Product descriptions, pricing, and availability are displayed on our Site.
• Images are for illustration only — colours and packaging may vary slightly.
• Measurements and product details are approximate unless stated otherwise.
• Prices may change at any time without notice.

If a pricing or listing error occurs, we reserve the right to:

• Cancel the order, or
• Offer the correct price before proceeding

Shipping costs are calculated at checkout based on your selected delivery method.

4. Placing an Order

When placing an order:

• You will have the opportunity to review all details before completing checkout
• Payment must be completed at checkout unless otherwise stated
• A contract between you and us is formed only when we send an order confirmation email

We reserve the right to:

• Cancel orders if payment fails or details are incorrect
• Refuse or limit purchases (e.g. for high-demand items)
• Request additional verification before processing an order

Orders are intended for personal use only, and bulk or automated purchasing may result in cancellation.

5. Payment

We accept a variety of payment methods as shown at checkout.

• Full payment is usually taken at the time of purchase
• For pre-orders, payment may also be taken immediately

You are responsible for ensuring that your payment details are correct and that sufficient funds are available.

6. Shipping & Delivery

• Estimated delivery times are provided at checkout but are not guaranteed
• Delays may occur due to courier issues or supplier availability
• We are not responsible for delays outside of our control

If your order is significantly delayed, you may contact us to discuss cancellation options.

If you choose to split an order into multiple shipments, additional delivery charges may apply.

International Orders:
If an order is returned due to unpaid customs fees, refunds will be issued minus:

• Original shipping costs
• Return charges applied by the courier

7. Pre-Orders

• Orders containing pre-order items will be held until all items are ready for dispatch
• Release dates are estimates and may change

If we cannot supply a pre-order item, we will offer:

• A replacement, or
• A full refund (original method or store credit)

Pre-Order Cancellations

• Cancelling a pre-order may incur a small deduction (up to 3%) to cover non-recoverable fees
• Alternatively, a full refund may be offered as store credit

No deductions apply where:

• We cancel the order
• The item is faulty, incorrect, or unavailable
• Your statutory rights apply

We reserve the right to refuse or cancel orders where unfair purchasing practices are suspected.

8. Single Cards

Orders containing individual trading cards may be sealed for security.

• If the seal is broken, returns may not be accepted
• Please review condition carefully before opening

9. Returns & Cancellations

• You may cancel an order before dispatch where possible
• Returns must follow our Returns Policy

Refunds:

• Are issued to the original payment method where possible
• May be issued as store credit if the original method is unavailable
• May take up to 14 days after receipt of returned goods

If a product includes a free promotional item, it must also be returned.

10. Mystery Products

• Mystery products are non-refundable and non-returnable
• These items contain randomised contents, similar to sealed trading products

We guarantee all products are genuine and handled with integrity.

11. Your Account

If you create an account:

• You must provide accurate, up-to-date information
• You are responsible for keeping login details secure
• You must notify us immediately of any unauthorised activity

We may suspend or terminate accounts that violate these Terms.

12. Your Personal Information

We process your data in accordance with our Privacy Policy.

We may use cookies and similar technologies to improve your experience.

13. Acceptable Use

You agree not to:

• Use the Site for unlawful or fraudulent purposes
• Interfere with or damage the Site
• Attempt to gain unauthorised access to systems

You are responsible for your internet access and device security.

14. Our Responsibility

We will:

• Provide products as described
• Use reasonable care and skill

If a product is faulty:

• Within 30 days: you may request a refund
• After 30 days: you may be entitled to repair or replacement

We are not responsible for:

• Indirect or business-related losses
• Issues outside our reasonable control

Nothing in these Terms limits your statutory rights under UK law.

15. Additional Terms

Promotions

Promotions, discounts, and competitions may have separate terms.

Site Access

We may update, suspend, or remove parts of the Site at any time.

Legal

• These Terms are governed by the laws of England and Wales
• Disputes will be resolved in UK courts unless local law applies

Authenticity

All products sold are 100% genuine and sourced through official channels.